Thank you for choosing our services. We strive to provide a seamless booking experience for our customers. This Return and Refund Policy outlines the terms and conditions governing the cancellation of bookings and the refund process. Please carefully read this policy before making any bookings.
Cancellation by the Customer:
- If you wish to cancel your booking, you may do so up to 14 days before the scheduled booking date.
- If you cancel your booking within the 14-day period, a refund will be provided based on the remaining time left on your reservation.
- The refund will be calculated as follows:
- If you cancel within 7 days of the booking date, a 50% refund will be provided.
- If you cancel within 3 days of the booking date, a 25% refund will be provided.
- If you cancel within 24 hours of the booking date, no refund will be provided.
Eligibility for Refund:
- Refunds are subject to the specific terms and conditions associated with your booking. Please review these terms carefully before requesting a refund.
- Refund eligibility is based on the cancellation timeframe and the remaining time left on your reservation.
- To request a refund, please contact our customer support team or follow the refund process outlined on our website.
- Provide all the necessary details and documentation required to process your refund, including your booking reference number, contact information, and reason for cancellation.
- We will review your refund request within a reasonable timeframe and notify you of the outcome.
- If your refund request is approved, we will initiate the refund process as soon as possible.
- Refunds will generally be processed using the original payment method used for the booking. However, alternative refund methods may be used at our discretion or if the original payment method is not available.
- The time it takes for the refund to be reflected in your account may vary depending on the payment provider and your financial institution. Please allow sufficient time for the refund to be processed.
Please note that this Return and Refund Policy is subject to change without prior notice. The applicable policy is the one in effect at the time of your booking cancellation. For any further inquiries or assistance, please contact our customer support team.